Returns & Refunds Policy

1. Our Return Policy

At Vibesandco, we maintain a strict no-return policy to ensure the quality, safety, and integrity of our products. Once an order is placed and payment is confirmed, the sale is considered final.

Why We Don't Accept Returns

• Health and safety standards for intimate and personal care products
• Quality assurance and product integrity
• Hygiene and sanitation requirements
• Industry best practices for adult wellness products

2. Exception: Damaged or Defective Items

The ONLY exception to our no-return policy is if you receive a damaged or defective product.

What Qualifies as Damaged or Defective?

• Package arrived with visible external damage
• Product seal was broken or tampered with
• Item is physically damaged (cracked, broken, leaking)
• Product is visibly defective or not functioning as described
• Wrong item was sent (different from what you ordered)
• Missing items from your order

What Does NOT Qualify?

• Change of mind or buyer's remorse
• Incorrect size or color selection (customer error)
• Product did not meet expectations
• Discovered better price elsewhere
• No longer needed
• Claims reported after 2 hours of delivery

3. How to Report a Damaged/Defective Item

4. What Happens Next?

If Your Claim is Approved:

• We will verify your evidence and delivery timestamp
• Approved claims will receive a replacement product
• Replacement will be shipped within 2-3 business days
• No refunds will be issued - replacement only
• Original damaged item may need to be returned (we'll arrange pickup)

If Your Claim is Denied:

Claims will be denied if:

• Reported after the 2-hour deadline
• Insufficient or unclear evidence provided
• Damage appears to be caused by customer
• Product shows signs of use
• Issue does not meet damage/defect criteria

5. Refund Policy

We do not offer refunds. In the rare case of an approved damage/defect claim, we will provide a replacement product only. Money will not be refunded under any circumstances.

Payment Disputes

If you have been charged incorrectly or charged multiple times for the same order, please contact us within 24 hours with:

• Transaction reference number
• Bank statement showing the charge(s)
• Order number

Verified duplicate charges will be refunded within 7-14 business days.

6. Order Cancellation

Orders can only be cancelled if:

• Order has not yet been processed (usually within 30 minutes of placement)
• Item is out of stock (we'll notify you and offer alternatives or full refund)
• Payment has not been confirmed

Once an order is processed and shipped, it cannot be cancelled.

7. Wrong Item Received

If you received an item different from what you ordered:

• Contact us within 2 hours of delivery
• Provide photos of the item received and your order confirmation
• We will arrange to collect the wrong item and send the correct one
• No additional charges will apply

8. Before You Order

To avoid any issues, please:

• Read product descriptions carefully
• Check sizes, colors, and specifications
• Review product images
• Ask questions before purchasing (via WhatsApp or email)
• Double-check your order before completing payment
• Ensure shipping address is correct

9. Quality Guarantee

While we don't accept returns, we stand behind the quality of our products. All items are:

• Sourced from reputable suppliers
• Inspected before shipping
• Properly packaged to prevent damage
• Stored in appropriate conditions
• Checked for expiry dates (if applicable)