Privacy Policy

At Vibesandco, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through our payment providers)
• Account credentials (username and password)
• Order history and preferences
• Communications with our customer service team

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Device information and operating system
• Referring URLs and pages viewed
• Time and date of visits
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Provide customer support and respond to inquiries
• Send promotional emails and marketing communications (with your consent)
• Improve our website, products, and services
• Detect and prevent fraud and security threats
• Comply with legal obligations
• Personalize your shopping experience

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing (Paystack, Flutterwave)
• Shipping and delivery services
• Email marketing platforms
• Website hosting and analytics
• Customer support tools

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Keep you logged into your account
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

5. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured format
• Object: Object to certain processing of your data

6. Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, and updates. You can opt-out of these communications at any time by:

• Clicking the "unsubscribe" link in any promotional email
• Updating your preferences in your account settings
• Contacting our customer service team

7. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have collected information from a child, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date below.