Frequently Asked Questions

Placing an order is simple:

• Browse our products and add items to your cart
• Click on the cart icon to review your items
• Proceed to checkout and enter your shipping information
• Select your payment method and complete the purchase
• You'll receive an order confirmation email immediately

Orders can only be cancelled within 30 minutes of placement, before processing begins. Contact us immediately via WhatsApp if you need to make changes. Once an order is processed, it cannot be cancelled or modified.

While you can browse products without an account, creating an account allows you to:

• Track your orders in real-time
• Save your shipping addresses
• View order history
• Earn loyalty points (for retail customers)
• Save items to your wishlist
• Faster checkout process

For retail customers: No minimum order. For wholesale customers: Minimum order of ₦10,000 is required to access wholesale pricing.

Delivery times vary by location:

• Abuja: 1-2 business days
• Lagos: 2-3 business days
• Other major cities: 3-5 business days
• Remote areas: 5-7 business days

Orders are processed within 24 hours on business days.

Shipping costs are calculated at checkout based on your location and order weight. We offer:

• Standard shipping: ₦1,500 - ₦3,500
• Express shipping: ₦3,000 - ₦5,000
• Free shipping on orders over ₦50,000

Yes! Once your order ships, you'll receive a tracking number via email and SMS. You can also track your order by logging into your account and viewing your order history.

Currently, we only ship within Nigeria. International shipping is coming soon. Contact us for updates on international delivery options.

We accept multiple payment methods:

• Card Payments: Visa, Mastercard, Verve (via Paystack/Flutterwave)
• Bank Transfer: Direct transfer to our account
• Cryptocurrency: USDT, Bitcoin
• Mobile Money: Coming soon

Absolutely! We use industry-standard encryption and secure payment gateways (Paystack and Flutterwave) to protect your financial information. We never store your card details on our servers.

If your payment fails:

• Check that you have sufficient funds
• Verify your card details are correct
• Contact your bank to ensure online payments are enabled
• Try an alternative payment method
• Contact our support team for assistance

Currently, we do not offer cash on delivery. All payments must be made online at the time of purchase to confirm your order.

Yes! All our products are 100% authentic and sourced directly from reputable suppliers. We guarantee the quality and authenticity of everything we sell.

We provide detailed product descriptions, specifications, and customer reviews to help you make informed decisions. If you're unsure, contact our customer service team via WhatsApp for personalized recommendations.

Yes, all products include manufacturer instructions and safety guidelines. Some products also come with instructional materials or links to online guides.

We respect your privacy! All orders are packaged discreetly in plain, unmarked boxes with no indication of contents. The sender name on the package is generic and does not mention our business name.

All sales are final. We do not accept returns or exchanges. The ONLY exception is for damaged or defective items, which must be reported within 2 hours of delivery. See our Returns Policy for full details.

Contact us immediately within 2 hours of delivery:

• Call/WhatsApp: 2348012345678
• Provide order number and photos of the damage
• Do not use or alter the product
• We will arrange a replacement if claim is approved

We do not offer refunds. Approved damage claims receive product replacements only. The only exception is if you were charged incorrectly or multiple times for the same order - verified duplicate charges will be refunded within 7-14 business days.

To access wholesale pricing:

• Register for a wholesale account on our website
• Provide business details and tax ID (if applicable)
• Wait for account approval (usually 24-48 hours)
• Start placing bulk orders with special pricing
• Minimum order: ₦10,000

Wholesale accounts enjoy:

• 15-30% discount on all products
• Bulk ordering capabilities
• Dropshipping support
• Priority customer service
• Sales analytics and reports
• Custom invoicing

Click "Forgot Password" on the login page, enter your email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.

Log into your account, go to "Profile" or "Account Settings," and update your information. Remember to save changes before leaving the page.